Shipping policy

Shipping Policy

Thank you for shopping with TRIAS. We're a small Australian brand and ship from Melbourne, Victoria. The policy below outlines how we handle the dispatch and delivery of your order.

Pre-order dispatch (Collection I)

Collection I is currently available for pre-order. When you place an order, payment is processed immediately and your order is reserved. Dispatch will begin mid-to-late August 2026, once garments arrive in Melbourne. You'll receive a confirmation email with tracking information once your order has been dispatched. Thank you for your patience while we bring Collection I to life.

Processing time (post pre-order)

Once Collection I is shipping from stock, orders are processed within 2–3 business days of being placed. Orders placed on weekends or public holidays will be processed the following business day.

Domestic shipping (Australia)

We ship Australia-wide via Australia Post.

  • Standard shipping: $20 — typically 3–7 business days
  • Free standard shipping on orders over $150

Delivery times are estimates provided by Australia Post and are not guaranteed. Remote locations may experience longer transit times.

International shipping

We ship to the following regions:

  • New Zealand: $40 — typically 4–7 business days
  • North America (United States, Canada): $45–$55 — typically 5–8 business days
  • United Kingdom: $55 — typically 5–8 business days
  • Europe: $55 — typically 10–15 business days
  • Asia (Cyprus): $50 — typically 5–8 business days

Order tracking

Once your order has been dispatched, you'll receive a tracking number via email. You can track your parcel directly through the Australia Post website.

Lost or delayed orders

If your order hasn't arrived within the expected timeframe, please first check your tracking information. If your parcel appears to be lost or significantly delayed (more than 10 business days beyond the estimated delivery date), reach out to us at triasbrand@gmail.com and we'll work with Australia Post to investigate.

Incorrect shipping address

Please double-check your shipping address at checkout. We're not responsible for orders shipped to incorrectly entered addresses. If you notice an error immediately after ordering, contact us as soon as possible and we'll do our best to correct it before dispatch.

Returns and refunds

For information on returns, please see our Return and Refund Policy.

Contact

For any shipping-related questions, please reach out via our Contact page or email triasbrand@gmail.com.